At Lureto Gallery, we aim to make your shopping experience simple, convenient, and reliable. We offer free shipping on all orders and work to deliver your purchases as quickly as possible.
Please review our Shipping Policy below for information about order processing, delivery times, and international shipping.
1. ORDER PROCESSING TIME
All orders are processed within 48 hours after the order has been placed, excluding weekends and public holidays.
During busy periods, promotional events, or holidays, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to inform affected customers.
Please note that order processing time is separate from shipping and delivery time.
2. SHIPPING AND DELIVERY TIME
Our estimated shipping and delivery time is 6–7 business days after your order has been processed.
Delivery times are estimates and may vary depending on your delivery address, destination country, local postal services, customs procedures, and other circumstances beyond our reasonable control.
Weekends and public holidays are generally not counted as business days.
Once your order has been dispatched, actual delivery times may be affected by the shipping carrier and local delivery conditions.
We will fulfil our delivery obligations in accordance with applicable law. Where mandatory consumer protection legislation provides specific delivery deadlines or remedies for delayed delivery, those rights will apply.
3. FREE SHIPPING
We offer free shipping on all orders.
No shipping fees will be charged at checkout for standard delivery to destinations we support.
If additional delivery services or special shipping options are offered in the future, any applicable charges will be clearly communicated before you complete your purchase.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
4. SHIPPING DESTINATIONS
Lureto Gallery primarily serves customers in Europe and may also accept orders from other countries worldwide.
Available destinations depend on the shipping options and delivery services supported by our webshop at the time of purchase.
If your country is not available at checkout, we may not currently be able to deliver to your address.
International orders may be subject to customs inspections, import requirements, and local delivery procedures that can affect delivery times.
5. ORDER CONFIRMATION AND TRACKING
After placing an order, you will receive an order confirmation by email.
Where tracking information is available, we will provide tracking details after your order has been dispatched. Tracking updates may take some time to appear in the carrier's system.
Please check your email, including your spam or junk folder, for order and shipping notifications.
If you have not received a shipping update within a reasonable period, please contact us at info@lureto-gallery.com.
6. ACCURACY OF SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your address, postal code, apartment or unit number, and contact information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to correct the information before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional costs or delays resulting from incorrect or incomplete delivery information may occur, subject to applicable law.
7. DELAYED OR MISSING ORDERS
Although we aim to meet our estimated delivery times, delays may occur due to circumstances such as:
- Shipping carrier delays or operational disruptions.
- Customs inspections or import processing.
- Severe weather or other transportation disruptions.
- Public holidays or unusually high order volumes.
- Incorrect or incomplete delivery information.
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the issue and assist you.
Estimated delivery times do not remove our legal responsibilities as the seller. If an order is delayed beyond a legally applicable deadline, you may have rights to request delivery, cancel the purchase, or receive a refund under applicable law.
8. CUSTOMS, DUTIES, AND IMPORT TAXES
For orders delivered outside the country from which the goods are shipped, customs duties, import taxes, or other fees may apply depending on the destination country's regulations and the shipping arrangement.
Unless these charges are included in the purchase price or otherwise stated at checkout, customers may be responsible for paying them.
Customs procedures may also cause delays that are outside our direct control. However, this does not exclude any delivery obligations or consumer rights that apply under mandatory law.
We recommend checking your local import requirements before placing an international order.
9. DAMAGED OR INCORRECT DELIVERIES
If your order arrives damaged, incomplete, or different from what you purchased, please contact us at info@lureto-gallery.com.
Include your order number, a description of the issue, and photographs of the item and packaging where appropriate.
We will review your request and explain the next steps.
Nothing in this policy limits your statutory rights concerning damaged, defective, missing, or non-conforming goods.
10. CONTACT INFORMATION
If you have questions about shipping, delivery times, or an existing order, please contact us.
SenFi specialist
Trading as Lureto Gallery
Feijenoorddijk 86
3071RG Rotterdam
The Netherlands
Email: info@lureto-gallery.com
Website: www.lureto-gallery.com
KvK number: 87458497
Thank you for shopping with Lureto Gallery. We appreciate your trust and look forward to delivering your order.